Privacy Policy

1. General information

1.1 What is personal data?

Personal data is information that discloses or may disclose the identity of the user. We adhere to the principle of data avoidance. As far as possible, we refrain from collecting personal data.

1.2 Handling of personal data

Personal data is used exclusively for the establishment of the contract, content design, execution or processing of the contractual relationship (Art. 6 I p. 1 b GDPR).

In addition, personal data will only be processed if we have received your consent to do so (Art. 6 I p. 1 a GDPR) or if the processing of the data is necessary for our legitimate interests and if the balancing of interests shows that there are no overriding interests, fundamental rights or fundamental freedoms on your part to the contrary (Art. 6 I p. 1 f GDPR).

We may use processors to process your personal data, with whom we have concluded a contract for order processing where necessary, but will not pass on the personal data to third parties beyond this.

In order to process payments, the payment data required for this purpose will be passed on to the credit institution commissioned with the payment and, if applicable, to the commissioned and selected payment service provider.

Your personal data is processed in the EU and in countries classified by the EU as safe or appropriate. If personal data is processed in the USA, care is taken to ensure that the services we use are certified under the "Data Privacy Framework".

1.3 Usage data

General technical information is collected when you visit the website. This includes the IP address used, time, duration of the visit, browser type and, if applicable, the originating page. This usage data is registered in a log file for technical reasons and can be used and stored for the purpose of statistical analysis of this website. This usage data is not linked to your other personal data.

1.4 Registration data

Registration is required to make full use of the functions of our website. The registration data is collected through your corresponding entries and used for the specifically stated purpose in accordance with your consent (Art. 6 I p. 1 a GDPR).

1.5 Duration of storage

We only store your personal data after the end of the purpose for which the data was collected for as long as this is required by law (in particular tax law).

2. Your Rights

2.1 Right to information

You can request information from us as to whether we process your personal data and, if this is the case, you have a right to information about this personal data and to the further information specified in Art. 15 GDPR.

2.2 Right of Adjustment

You have the right of adjustment of inaccurate personal data concerning you and may request the completion of incomplete personal data in accordance with Art. 16 GDPR.

2.3 Right to Erasure

You have the right to obtain from us the erasure of personal data concerning you without undue delay. We are obliged to erase it immediately, in particular if one of the following reasons applies

Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
You withdraw your consent on which the processing of your data was based and there is no other legal basis for the processing.
Your data has been processed unlawfully.

The right to erasure does not apply if your personal data is required to assert, exercise or defend our legal claims.

2.4 Right to restriction of processing

You have the right to demand that we restrict the processing of your personal data if

you contest the accuracy of the data and we therefore verify its accuracy
the processing is unlawful and you oppose the erasure of the data and request the restriction of its use instead
we no longer need the data, but you need it to assert, exercise or defend legal claims
you have objected to the processing of your data and it is not yet certain whether our legitimate reasons outweigh your reasons.

2.5 Right to data transferability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit that data to another responsible person without hindrance from us, where the processing is based on consent or on a contract and the processing is carried out by automated means.

2.6 Right of Revocation

If the processing of your personal data is based on consent, you have the right to withdraw this consent at any time.

2.7 General and the right to lodge a complaint

The exercise of your aforementioned rights is generally free of charge for you. In the event of complaints, you have the right to contact the supervisory authority responsible for us, the state privacy policy officer.

3. Data Security

3.1 Data security

All data on our website is secured by technical and organizational measures against loss, destruction, access, alteration and dissemination.

3.2 Sessions and cookies

To operate the website, we use cookies or server-side sessions in which data can be stored. We ensure that no personal data is transferred from sessions or through cookies without your express consent and that cookies are only used if this is technically necessary for the website (e.g. spam protection for the contact form, shopping cart function) and thus the consideration shows that there are no overriding interests on your part to the contrary (Art. 6 I p. 1 f GDPR) or that you have given your express consent.
With your express consent, we use cookies to personalize content and advertisements, to offer social media functions and to analyze access to our website. With your consent, we may share information about your use of our website with our social media, advertising and analytics partners. Our partners may be able to combine this information with other data that the partners already have about you.

4. Newsletter

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 I p. 1 a GDPR.
You can unsubscribe from the newsletter at any time and can either send us a message using the contact options provided in the legal notice or via the link provided in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

5. Presence on social media platforms

We use the following social media platforms for company presentation and communication (explicit reference is made to the privacy policy declarations and opt-out options linked below).

Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland)
Privacy Policy: https://www.facebook.com/about/privacy/
Opt-Out: https://www.facebook.com/settings?tab=ads alternativ http://www.youronlinechoices.com

Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA)
Privacy Policy and Opt-Out: http://instagram.com/about/legal/privacy/.

LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Irland)
Privacy Policy https://www.linkedin.com/legal/privacy-policy
Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Deutschland)
Privacy Policy and Opt-Out: https://privacy.xing.com/de/datenschutzerklaerung.

YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland)
Privacy Policy: http://www.youtube.com/t/privacy/.

These social media platforms may process personal data outside the EU; in this respect, we refer you to the above privacy policy of the social media platforms.
The respective social media platforms may be able to create user profiles from your usage behavior and the resulting interests and actions on your part and store cookies on your computer in which your usage behavior is stored. If you have an account on the respective social media platform and are logged in, your usage behavior can even be stored independently of your device. Your usage profile can be used, for example, to place advertisements that presumably correspond to your interests.

We process the personal data exclusively for communication with you via the social media platform you have selected and to optimize our online presence and ensure that no interests on your part are affected that outweigh this legitimate interest on our part (Art. 6 I p. 1 f GDPR). If you have already given the respective operator of the social media platform effective consent to the corresponding data processing, your personal data will also be processed on the basis of this consent (Art. 6 I p. 1 a GDPR).

6. Services from third-party providers

6.1 Google Analytics

This website uses Google Analytics, a web analysis service from Google, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") and collects and stores data via this web analysis service, from which user profiles are created using pseudonyms. The user profiles created in this way are used to evaluate visitor behavior in order to design and improve the offer presented on this website in line with requirements. Google Analytics uses so-called "cookies", small text files which are stored on your computer and which enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The user profiles kept under a pseudonym are also not merged with the personal data about the user without the express and separately declared consent of the user. Google Analytics is only used with your consent (Art. 6 I p. 1 a GDPR). You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout?hl=de).

You can view Google's privacy policy at https://www.google.de/intl/de/policies/privacy/. You can find more information on the terms of use at https://www.google.com/analytics/terms/de.html. Please note that on this website Google Analytics has been extended by the code "anonymizeIp" to ensure an anonymized collection of IP addresses (so-called IP masking).

Social media links

We have our own social media pages for the third-party providers that can be reached via links from this website. Using the links will take you to the respective websites of the third-party providers (e.g. Facebook, Twitter, Instagram). To avoid unnecessary data transfer, we recommend that you log out of the respective third-party provider before using a link so that usage profiles cannot be created by the third-party provider simply by using the link.

6.2 Use of Google Maps

This website uses Google Maps, a map service from Google, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When Google Maps is used, data on the use of the Maps functions by visitors to the website is also collected, processed and used. Google Maps is only used with your consent (Art. 6 I p. 1 a GDPR). You can view Google's privacy policy at https://www.google.de/intl/de/policies/privacy/. You can view the additional terms of use for Google Maps at https://www.google.com/intl/de_de/help/terms_maps.html

6.6 Use of Google reCAPTCHA

This website uses the reCAPTCHA service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The function is used to distinguish whether the input is made by a human or abusively by automated, machine processing. The query includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and used there. However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. The processing thus serves to prevent misuse of this website and ultimately takes place anonymously. The use of reCAPTCHA only takes place with your consent (Art. 6 I p. 1 a GDPR). Google's privacy policy applies, which can be found at: https://policies.google.com/privacy?hl=de.

6.7 Google Ads Conversion

We use the offer of Google Ads Conversion (operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to draw attention to our offers with the help of advertising material (so-called Google Ads) on external websites.

These advertising materials are delivered by Google via so-called "ad servers". Ad server cookies are used for this purpose, which can be used to measure certain parameters for measuring success, such as the display of ads or clicks by users. If you access our website via a Google ad, Google Ads will store a cookie on your device. These cookies generally lose their validity after 30 days and are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information are usually stored as analysis values for this cookie.

If you visit our site as a result of such an advertisement and the cookie stored on your computer has not yet expired, Google and we can recognize that you have clicked on the advertisement and have been redirected to this page. A different cookie is assigned to each Ads customer. Cookies can therefore not be tracked via the websites of Ads customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. Based on these evaluations, we can recognize which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material; in particular, we cannot identify users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and can therefore only inform you that the integration of the above-mentioned service enables Google to assign the visit to our website to your Google account if you are registered there. It is also possible for Google to find out your IP address and store it, regardless of whether or not you have a user account. The legal basis for the use of Google Ads is your consent (Art. 6 I p. 1 a GDPR). You can view Google's privacy policy here: http://www.google.com/intl/de/policies/privacy

6.8 Google Web Fonts

We use so-called web fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") to display a uniform font on our website. These are automatically stored in your browser cache when you access one of our pages in order to enable the desired display. If your browser does not support the web fonts used, a standard font from your computer may be used. This does not affect any user interests that outweigh this technical necessity (Art. 6 I p. 1 f GDPR). You can view Google's privacy policy here: https://www.google.com/policies/privacy/ You can find more information about Google Web Fonts at https://developers.google.com/fonts/faq

6.9 Google Cloud Storage

Cloud storage, cloud infrastructure services and cloud-based application software; Service provider: Google Cloud EMEA Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland; Legal basis: Legitimate interests (Art. 6 para. 1 S. 1 lit. f) GDPR); Website: https://cloud.google.com/; Privacy Policies: https://policies.google.com/privacy; Data Processing Agreement: https://cloud.google.com/terms/data-processing-addendum; Standard Contractual Clauses (Safeguarding the level of privacy policy when processing data in third countries): https://cloud.google.com/terms/eu-model-contract-clause; Further information:
https://cloud.google.com/privacy.

6.10 Google Workspace

Cloud-based application software (e.g. text and spreadsheet editing, appointment and contact management), cloud storage and cloud infrastructure services; Service provider: Google Cloud EMEA Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland; Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR); Website: https://workspace.google.com/; Privacy Policy: https://policies.google.com/privacy; Data Processing Addendum: https://cloud.google.com/terms/data-processing-addendum; Standard Contractual Clauses (Safeguarding the level of data protection when processing data in third countries): https://cloud.google.com/terms/eu-model-contract-clause; Further information: https://cloud.google.com/privacy.

6.11 The use of YouTube

This website and the integrated offers contain so-called embeddings of videos on YouTube. These enable the connection to YouTube and the videos stored there. YouTube is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). YouTube is only used with your consent (Art. 6 I p. 1 a GDPR). The purpose and scope of data collection and data use by Google as well as your rights and settings options for protection as a YouTube customer can be found in YouTube's privacy policy. This can be found at: https://www.youtube.com/t/privacy/.

6.12 The use of Vimeo

This website and the integrated offers also contain so-called embeddings of videos on Vimeo. These enable the connection to Vimeo and the videos stored there. Vimeo is operated by Vimeo, Inc. 555 West 18th Street, New York, New York 10011, USA. Vimeo is only used with your consent (Art. 6 I p. 1 a GDPR). The purpose and scope of data collection and data use by Vimeo as well as your rights and setting options for protection as a Vimeo customer can be found in Vimeo's privacy policy information. You can find this at: https://vimeo.com/privacy.

6.13 Use of Facebook pixels

We use Facebook Pixel from the Facebook network (operated by Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94304, USA). The body responsible for processing the information collected by Facebook is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This function allows us to target visitors to this website on Facebook with advertising. For this purpose, personalized and interest based Facebook ads are displayed when the Facebook pages are visited. The function is made possible on our website by a pixel from Facebook, which is implemented on the site. When you visit our website, a direct connection to the Facebook server is established via the pixel if you have agreed to the pixel being set (Art. 6 I S. 1 a GDPR). Which of our websites the user has visited is transmitted to the Facebook server. Facebook assigns this information to your personal Facebook user account. Further information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy can be found in Facebook's privacy policy information at https://www.facebook.com/about/privacy.

If you do not want Facebook to directly assign the collected information to your Facebook user account, you can activate the function in your account settings at: https://www.facebook.com/login.php?next=https%3A%2F%2Fwww. facebook.com%2Fsettings%2F%3Ftab%3Dads#_=_ edit. To do this you must be logged in to Facebook.

6.14 Social-Media-Links

We have our own social media pages for third-party providers that can be reached via links from this website. By using the links, you will reach the respective third-party websites (e.g. Facebook, Instagram). To avoid unnecessary data transfer, we recommend that you log out of the respective third-party provider before using a corresponding link so that usage profiles cannot be created by the third-party provider simply by using the link.

6.15 Zendesk

We use the customer service software Zendesk from Zendesk, Inc. 989 Market St, San Francisco, CA 94103, USA, represented in Germany by Zendesk GmbH c/o TaylorWessing, Neue Schönhauser Str. 3-5, 10178 Berlin. Zendesk processes personal data such as email address, name, address, IP address. The use of the service is based on your consent (Art. 6 I S. 1 a GDPR) or, if this is not given, based on our legitimate interest in enabling easy and attractive use of our online offers (Art. 6 I S . 1 f GDPR). Data processing can also take place in the USA. You can view Zendesk’s privacy policy here: https://www.zendesk.de/company/agreements-and-terms/privacy-notice

6.16 Amazon CloudFront – Content Delivery Network (CDN)

We use Amazon CloudFront (operated by Amazon Web Services, Inc., P.O. Box 81226, Seattle, WA 98108, USA) for the proper provision of content of our website. This is a service that acts as a content delivery network (CDN) on our website. A CDN helps to make the content of our online offers, in particular files such as graphics or scripts, more quickly available using regionally or internationally distributed servers. When you access this content, you connect to Amazon CloudFront servers, where your IP address and, if applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain security and functionality. The service is used within the scope of your consent (Art. 6 I S. 1 a GDPR) or, if this is not given, based on our legitimate interest in ensuring that content on our website loads more quickly (Art. 6 I S. 1 f GDPR). You can view Amazon CloudFront's privacy policy here: https://docs.aws.amazon.com/de_de/AmazonCloudFront/latest/DeveloperGuide/data-protection-summary.html

6.17 Payment service provider

6.17.1 Stripe

We have commissioned the payment service provider Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland) to handle our payment process. For this purpose, Stripe will pass on the information provided to us during the booking process, along with the information about your booking (name, address, account number, bank sort code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 I S.1 b GDPR. Your data will be passed on exclusively for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only to the extent that it is necessary for this purpose. However, it may be that data processing is also carried out by Stripe in the USA. Further information about Stripe's privacy policy can be found at the URL https://stripe.com/de/privacy

6.17.2 Payone

We also offer payment via credit card and direct debit on our website. The provider of this payment service is BS PAYONE GmbH, Lyoner Straße 9, D-60528 Frankfurt/Main (hereinafter “PayOne”). If you select payment via PayOne, the payment details you entered will be transmitted to PayOne. All data entered is transmitted in encrypted form and is only used to bill the booked service. Details about PayOne's privacy policy can be found in this privacy policy declaration: https://www.payone.com/datenschutz/ Your data will be transmitted to PayOne on the basis of Art. 6 I S. 1 a GDPR (consent) and Art. 6 I S. 1 b GDPR (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of past data processing operations.

6.17.3 Concardis

Payment processing on our website can also be carried out via the payment service provider ConCardis. If you decide to pay by credit card from the payment service provider ConCardis, the payment will be processed via the payment service provider ConCardis GmbH, Helfmann-Park 7, 65760 Eschborn, to whom we will send the information you provided during the ordering process along with the information about your order in accordance with Art. 6 I p .1 b GDPR. Your data will be passed on exclusively for the purpose of processing payments with the payment service provider ConCardis and only to the extent that it is necessary for this purpose. Further information about ConCardis privacy policy can be found in the ConCardis privacy policy declaration: https://www.concardis.com/datenschutz

6.18 Credit reform

As part of receivables management, we work with Creditreform Berlin Brandenburg Wolfram GmbH & Co. KG, Karl-Heinrich-Ulrichs-Straße 1, 10787 Berlin. In the event of an open claim, we will pass on the relevant and necessary data. The legal basis for the transmission of this data results from Art. 6 I S.1 f GDPR (our legitimate interest).
As part of the debt collection process, the data is transmitted to the responsible court, the bailiff and, if necessary, to an office required to collect the debt. Further information about Creditreform Berlin Brandenburg Wolfram GmbH & Co. KG can be found here https://www.creditreform.de/berlin/datenschutz

7. Contact

To contact us regarding privacy policy, please feel free to contact us using the contact options below. Person responsible within the meaning of the GDPR:

Quentn.com GmbH
Friedrich-Ebert-Straße 51
14469 Potsdam
E-Mail: info@quentn.com
Telefon: +49 (0) 331 231 843 99